Amazon sellers do not all fulfil orders in the same way.
With Fulfilment by Amazon, usually called FBA, the seller sends stock into Amazon's fulfilment network. Amazon stores the units, picks and packs orders, ships them and handles associated customer service and returns.
With Fulfilled by Merchant, or FBM, the seller stores the stock and manages seller-fulfilled orders directly. That includes picking, packing, purchasing shipping and confirming dispatch.
FBA is not automatically the professional option and FBM is not automatically the cheap option. The better method depends on the exact product, sales rate, storage needs, packed dimensions, return pattern and the value of the seller's time.
This comparison uses Amazon's US seller information checked in August 2026. Fees, programmes and eligibility differ by marketplace and can change, so calculate the product inside the relevant Seller Central account before sending inventory anywhere.
The short answer
FBA may be more suitable when:
- the product sells consistently;
- the unit is straightforward to store and handle;
- FBA fees leave enough margin;
- Prime delivery is important to the offer;
- the seller wants to outsource routine fulfilment;
- replenishment can be planned accurately.
FBM may be more suitable when:
- demand is still unproven;
- stock moves slowly;
- the product is bulky, unusual, temperature-sensitive or needs special handling;
- the seller already has reliable storage and dispatch capacity;
- direct inspection or customised packing matters;
- FBA storage and fulfilment costs are unattractive for the unit.
A beginner does not need to make a permanent choice. Amazon provides a Revenue Calculator for comparing Amazon fulfilment with the seller's own fulfilment for a defined product.
FBA and FBM at a glance
| Question | FBA | FBM |
|---|---|---|
| Who stores the units? | Amazon | The seller or the seller's chosen facility |
| Who picks and packs orders? | Amazon | The seller |
| Who buys the final customer shipment? | Included within the FBA fulfilment process and fee structure | The seller |
| Who handles routine customer service and returns? | Amazon handles FBA order customer service and returns | The seller retains more responsibility for seller-fulfilled orders |
| Prime proposition | FBA can make eligible inventory available through Prime | Separate Seller Fulfilled Prime requirements may apply |
| Main variable costs | Inbound shipping, fulfilment fees, storage and possible additional inventory charges | Packaging, postage, labour, storage and delivery problems |
| Main operational task | Forecasting, preparing and replenishing inventory | Picking, packing, dispatching and confirming each order |
| Control over parcel presentation | Limited | Greater |
| Best early use | Proven, suitable products with calculable demand | Small tests, slow movers or products needing direct control |
The table is a structural comparison. It does not show which method is cheaper for a specific item.
How FBA works
An FBA seller normally:
- Creates or joins the relevant Amazon product listing.
- Prepares units according to Amazon's requirements.
- Creates an inbound shipment.
- Sends inventory to the assigned fulfilment destination or network.
- Waits for the inventory to be received and made available.
- Monitors sales, fees, stock age and replenishment.
When a customer orders an available FBA unit, Amazon handles the pick, pack and delivery process. Amazon's published FBA description also includes customer service and returns.
This removes repeated parcel work from the seller's day, but it introduces another operation: maintaining the right amount of stock inside the network.
Too little stock can create missed sales and lost listing momentum. Too much can create storage charges, aged inventory and cash tied up in products that are not moving.
How FBM works
An FBM seller normally:
- Stores the inventory.
- Keeps the available quantity accurate.
- Receives an Amazon order.
- Picks and checks the correct unit.
- Packs, weighs and labels the parcel.
- Dispatches it within the promised window.
- Confirms shipment and monitors delivery.
- Handles relevant buyer communication, returns and delivery problems.
Amazon offers tools such as Buy Shipping and order-management features, but the seller remains responsible for the physical execution.
This is manageable at low volume when the products and workspace are organised. It becomes demanding when orders arrive unpredictably, products use several package types or the seller cannot dispatch consistently.
Read How to Pack and Ship Your Own eBay and Amazon Orders for a complete small-scale FBM workflow.
Compare the full cost, not one advertised fee
Amazon selling costs are separate from the fulfilment choice.
Amazon's US pricing currently presents two selling plans. The Individual plan charges $0.99 for each item sold, while the Professional plan is $39.99 per month, both before applicable referral fees and optional service costs.
FBA then adds costs that can include:
- shipping inventory into Amazon;
- preparing or labelling units;
- per-unit fulfilment charges based on size and weight;
- monthly storage;
- aged-inventory or other inventory-related charges when applicable;
- removal, disposal or return processing in relevant situations.
FBM can include:
- home or commercial storage;
- boxes, mailers, tape and protective material;
- the seller's final-mile postage;
- picking and packing labour;
- collection trips or carrier pickup;
- damaged, delayed or lost parcel costs;
- software or staff when volume grows.
The cheapest-looking line is not the useful comparison. Estimate the complete cost of getting one sellable unit from the supplier to the customer.
A worked comparison
Imagine a compact product selling for $35. The product costs $11 before fulfilment. Amazon referral fees and taxes are not included in this illustration because the applicable figures must be calculated for the exact category and seller.
Illustrative FBA route
| Cost | Example allowance |
|---|---|
| Product | $11.00 |
| Share of inbound shipping and preparation | $1.20 |
| Illustrative FBA fulfilment cost | $4.80 |
| Illustrative storage allowance | $0.30 |
| Return or inventory-problem reserve | $1.20 |
| Total before Amazon referral fee, advertising and tax | $18.50 |
Illustrative FBM route
| Cost | Example allowance |
|---|---|
| Product | $11.00 |
| Packaging | $1.10 |
| Customer postage | $5.80 |
| Picking and packing labour allowance | $2.50 |
| Delivery and return reserve | $1.40 |
| Total before Amazon referral fee, advertising and tax | $21.80 |
In this invented example, FBA appears cheaper. A larger or slower-selling item could reverse the result because fulfilment and storage economics change with dimensions, weight and time.
Never copy this example into a real product decision. Enter the actual product into Amazon's Revenue Calculator and compare it with a real packed FBM shipment.
FBA does not remove inventory risk
Outsourced fulfilment can make an operation feel more automatic. The seller still owns the stock and the commercial decision.
Before sending a large quantity to FBA, estimate:
- normal weekly sales rather than a launch spike;
- the time required to reorder and receive stock;
- seasonal demand;
- storage costs if sales slow;
- what happens to returned units;
- the cost of removing or disposing of unsold inventory;
- cash needed for the next replenishment before the current stock pays out.
FBA is most useful when the demand forecast is good enough to support the stock commitment.
FBM does not mean packing casually
Storing products at home can reduce external fulfilment costs, but the home operation still needs controls.
At minimum:
- every unit needs a location and count;
- saleable, returned and damaged stock must be separated;
- handling times must match real availability;
- packaged dimensions and weights must be known;
- carrier collection or drop-off must be dependable;
- order records and proof of dispatch must be preserved.
The customer sees an Amazon order, not the seller's spare room. Delivery expectations still apply.
Product characteristics matter more than slogans
FBA may be attractive for small, durable, fast-moving items with predictable demand. A standard unit is easier to prepare, store and replenish.
FBM may deserve a closer look for:
- bulky items;
- low-volume spare parts;
- products requiring a final inspection;
- customised or assembled orders;
- temperature-sensitive products;
- inventory shared across several sales channels;
- tests where only a few units exist.
This is not a universal classification. Amazon's current programme rules and the actual calculator result determine whether a product is eligible and commercially sensible.
A low-risk beginner test
Use one product and compare both routes before committing.
Step 1: Prepare the FBM parcel
Pack one complete unit. Record the material cost, final dimensions, weight, available shipping services and minutes required.
Step 2: Calculate Amazon fulfilment
Use the Revenue Calculator with the exact category, price, size and weight. Include inbound preparation and shipping in your own cost sheet.
Step 3: Model three sales rates
Estimate what happens if the product sells:
- once per month;
- once per week;
- once per day.
The fulfilment choice may change as volume changes.
Step 4: Keep the first inventory small
Do not send a large batch merely to make the per-unit inbound shipment look efficient. The stock must still sell.
Step 5: Review after real orders
Compare actual fees, time, returns, damage and delivery performance. Change the fulfilment method only when the evidence supports it.
Can a seller use both?
Yes. A catalogue can contain products fulfilled in different ways, subject to Amazon's current rules and listing setup.
A seller might use FBA for stable, compact products and FBM for slow-moving, oversized or custom items. The same product may also require a backup fulfilment plan when stock is moving between locations, although inventory and offer management must be handled carefully.
The useful question is not which acronym wins. It is which route can fulfil this product reliably while preserving an acceptable retained amount.
The practical conclusion
FBA trades per-order physical work for fulfilment fees, inventory planning and less control over the parcel. FBM trades more operational responsibility for direct control and the ability to test without first sending stock into an external network.
A beginner with uncertain demand often learns more by starting with a small FBM test. A proven, suitable product may justify FBA when the calculator shows that the margin survives and the seller can replenish it responsibly.
Run both calculations. Include storage, inbound movement, packaging, delivery, returns and labour. Then choose per product instead of treating FBA or FBM as a business identity.
Sources and further checking
- Amazon FBA overview
- Amazon Fulfilled by Merchant
- Amazon FBA vs FBM guide
- Amazon standard selling fees
- Amazon fee and revenue estimates
- Amazon inventory management guide
Programme descriptions and US pricing were checked in August 2026. Confirm selling-plan charges, referral fees, FBA costs, storage rules, product eligibility and marketplace-specific requirements directly with Amazon before acting.